Frequently Asked Questions
How can I get a cleaning quote?
We can offer you a free telephone estimate or you can view our Rates Tab
Do I have to do anything before the cleaning? In order to give you the greatest value, we ask you to take a few minutes the night before to pick up extraneous clothing, toys and other household items. This helps us to give you the best quality service for your cleaning.
What if something is damaged during the cleaning?
In the unlikely event that something should become damaged or broken while we are cleaning your home or office, we will make every effort to have the item repaired, or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. We treat your home with considerable care to ensure that accidents do not occur.
Do I have to be home at the time of my cleaning?
Every circumstance is unique. First-time residential clients who are ordering on a weekly, biweekly or monthly basis, we prefer you to be present at the first-time cleaning so that you can meet the team. Also if the cleaner has questions or concerns, you are able to point out all of the specifics.
We must be able to access your home to provide cleaning services. There are four choices:
1) The most convenient; you may leave a key on file in our key safe.
2) You may leave a key with your doorman.
3) You may put a Master Lock Key Safe on your door.
4.) You may be home.What if I need to cancel or reschedule my cleaning date or time?
Should there be a situation where we are scheduled to come to your home, and we are locked out at the fault of you or your building management, including doorman/concierge buildings, we must charge you a lock out fee of $50.00
Can I skip or reschedule an appointment? If you anticipate needing to change an appointment time, we would need a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together. If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service.
What if I need to cancel or reschedule my cleaning date or time? Please notify us within 24 hours in advance if you are a weekly, biweekly or monthly client. Please plan in advance for a move in- out, or one time clean, as this helps us with scheduling.